Terms and Conditions for Online Sales

Last Updated: 3/8/2025

Welcome to Ashes to Ash's BBQ ("we," "our," or "us"). These Terms and Conditions govern your use of our website www.ashes-to-ash's-bbq.com.au and the purchase of products from us. By placing an order, you agree to be bound by these terms.

1. General

1.1 These Terms apply to all sales made via our website.
1.2 We may update these Terms from time to time, and your continued use of our website indicates your acceptance of any changes.
1.3 We comply with Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth).

2. Orders and Payments

2.1 By placing an order, you confirm that you are at least 18 years old or have permission from a parent/guardian.
2.2 All prices are listed in Australian Dollars (AUD) and include GST (if applicable).
2.3 Payments must be made via PayPal provider.
2.4 We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

3. Shipping and Delivery

3.1 We assist with shipping Australia-wide.
3.3 We are not liable for delays caused by couriers, customs, or unforeseen circumstances.
3.4 Risk in the products passes to you upon delivery.

4. Returns, Refunds, and Warranty

4.1 Our refund and returns policy complies with Australian Consumer Law.
4.2 We accept returns for faulty, damaged, or incorrect items within 7 days of delivery.
4.3 To initiate a return, contact us at ashestoashsbbq@outlook.com with proof of purchase and issue details.
4.4 Refunds will be processed via the original payment method once the returned item is received.
4.5 Change-of-mind returns may be accepted at our discretion, with return shipping at the buyer’s expense.
4.6 Products may be covered by manufacturer warranties—please check product details.

5. Limitation of Liability

5.1 To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
5.2 Our liability is limited to the price paid for the product in question.

6. Privacy Policy

6.1 By using our website, you consent to the collection and use of your data.

7. Intellectual Property

7.1 All content on this website, including text, images, product designs, and logos, is our intellectual property and may not be used without permission.

8. Governing Law

8.1 These Terms and Conditions are governed by the laws of Australia.
8.2 Any disputes will be handled in the courts of Victoria.

9. Contact Us

For any questions regarding these Terms and Conditions, please contact us.